Shipping & Returns

Everything you need to know about getting your chaos delivered (and returned if needed)

📦 Shipping Information

Processing Time

Standard Products: 2-4 working days for processing and printing
All Over Print (AOP) Products: 3-4 working days for processing
Custom/Personalized Orders: 3-5 working days
Orders are processed Monday to Friday (excluding public holidays)

Delivery Time

Total delivery time = Processing time + Shipping time

Metro Cities: 3-5 business days
Tier 2 Cities: 4-6 business days
Tier 3 Cities & Rural Areas: 5-7 business days
Northeast & Remote Areas: 7-10 business days

Shipping Costs

Shipping costs are calculated based on weight and delivery location
Charges will be displayed at checkout before payment
No hidden fees - what you see is what you pay
We use trusted shipping partners for reliable delivery

Order Tracking

You'll receive a tracking number via email once your order ships
Track your order using the provided tracking link
SMS updates for key delivery milestones
Contact us if you don't receive tracking information within 24 hours of shipping

🔄 Returns & Exchanges

Important Note:

Since all our products are made-to-order and printed on demand, we have specific return and exchange policies. Please read carefully!

What Can Be Returned/Exchanged?

✅ Eligible for Return/Exchange:

Defective or damaged products
Wrong product sent
Printing errors or quality issues
Size issues (exchange only, shipping costs apply)

❌ Not Eligible:

Change of mind
Custom/personalized items (unless defective)
Items worn, washed, or damaged by customer
Items without original packaging/tags

Return Process

Contact Us: Email us at [email protected] within 30 days of delivery
Provide Details: Include order number, photos of the issue, and reason for return
Get Approval: We'll review and approve eligible returns within 24-48 hours
Schedule Pickup: We'll arrange reverse pickup from your address
Quality Check: Returned items are inspected at our facility
Resolution: Refund or replacement processed within 5-7 business days

Return Costs

Defective Products: Free return pickup and replacement
Size Exchanges: Customer pays return shipping (₹99-149)
Wrong Product Sent: Free return and replacement
Quality Issues: Free return and full refund

Refund Policy

Refunds processed to original payment method
Processing time: 5-7 business days after item inspection
Bank processing may take additional 3-5 business days
Shipping charges are non-refundable (unless our error)

Exchange Policy

Size exchanges available for same product in different size
Design/color changes not allowed (considered new order)
Exchange shipping costs apply as per return costs above
New item ships after receiving and inspecting returned item

📏 Size Guide

We follow Qikink's standard size guidelines for all our apparel. Please check the size chart carefully before ordering to avoid size-related returns.

Size Guide Tips:

Measure yourself and compare with our size chart
All measurements are in inches
When in doubt, size up for a relaxed fit
Different product types may have slight variations
Contact us if you need size recommendations

📞 Need Help?

For any shipping or return related queries, contact us:

Email: [email protected]

Phone: +91 90041 46326

Response Time: Within 24 hours on business days

Business Hours: Monday to Friday, 10 AM to 6 PM IST

Pro Tip: Take photos of your package upon delivery. This helps us resolve any issues quickly if something goes wrong. We're here to make sure you get the chaos you ordered! 🎯